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You hit Print and nothing happens. The Wi-Fi light is blinking, your computer can’t find the printer, and you have a deadline. If your printer is not connecting to WiFi, you’re in good company. It’s one of the most common printer problems in American homes and small offices, and it is usually fixable in under 15 minutes.
This guide works for HP, Canon, Epson, Brother and most other wireless printers, on both Windows and Mac.
Quick answer: Restart the printer, router and computer. Make sure the printer is on a 2.4 GHz network. Then reconnect the printer to Wi-Fi from its control panel.
The usual causes are:
This clears most temporary glitches.
Your printer and computer must be on the same network. Many printers only support 2.4 GHz Wi-Fi. If your router combines 2.4 GHz and 5 GHz under one name, temporarily split them or connect the printer to the 2.4 GHz network. Check your printer’s manual to see which bands it supports.
Thick walls, microwaves and cordless phones weaken the signal. Move the printer within about 10–15 feet of the router while you set it up, then move it back if the signal holds.
Menu names vary by model, but the path is usually:
Select your network, enter the password carefully (it’s case-sensitive), and wait for the confirmation.
A printer does not update itself when your Wi-Fi name or password changes. Run the wireless setup wizard again and enter the new details.
Most printers can print a Wireless Test Report or Network Configuration Page from the settings menu. It shows the connection status, signal strength and the error code. Search that code, or contact the maker’s support, for next steps.
Outdated firmware can break wireless connectivity.
See our full guide: How to Install Printer Drivers.
If you’ve tried everything and the printer still won’t connect, our team can help. Browse our setup guides for HP, Canon, Epson or Brother, or get remote printer support.
Printer Setup Guide is an independent provider and is not affiliated with HP, Canon, Epson or Brother.
Why does my printer say it’s connected to Wi-Fi but won’t print?
The printer may be on a different network or band than your computer. Its IP address may also have changed, or the driver may be pointing at the old connection. Remove and re-add the printer.
Can a printer connect to 5 GHz Wi-Fi?
Some newer models can, but many only support 2.4 GHz. Check your model’s specifications.
How do I find my printer’s IP address?
Print the network configuration page from the printer’s settings menu.
Why did my printer disconnect from Wi-Fi overnight?
Router restarts, firmware updates or sleep mode can drop the connection. Reconnect it, and consider setting a fixed IP address for the printer in your router.